Clinic policy for Footwyse Clinic & Orthotic Centre
Medical Emergencies
If you are experiencing a serious or potentially life-threatening medical emergency, please go directly to the nearest Emergency Department for immediate care.
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Fees & Insurance Coverage
- Chiropody services are not covered by OHIP. Payment is required at the end of your appointment. A detailed receipt will be provided for insurance reimbursement and/or income tax purposes.
- The initial assessment and treatment fee is $95. This includes a full evaluation of your condition and routine foot care treatment by the chiropodist.
- If your treatment requires additional procedures, for example, the use of local anesthetic, fees will vary. All costs and options will be discussed with you before any treatment is performed.
- Footwyse Clinic & Orthotic Centre is recognized by most insurance companies under your extended health care plan. Chiropody coverage is often listed under “Paramedical Services” or “Orthopedic Supplies and Equipment.”
Direct Billing
- We offer direct billing for select insurance providers.
- To submit claims on your behalf, patients must sign an Electronic Transmission Authorization and Consent Form.
- Please note: direct billing is not available for custom products or special orders (e.g., orthotics, orthopedic footwear, or compression stockings). Payment for these items is required at the time of ordering.
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Absences, Cancellations & Lateness
At Footwyse, we value your time and that of all our patients. To help us maintain timely care and access for everyone follow the below guidelines.
Cancellations
- When you book an appointment, a specific time slot is reserved just for you. If you can no longer attend, please notify us as soon as possible so that another patient may use that time.
- We require at least 24 hours notice for all cancellations.
How to Cancel
- Please call us at 416-789-6554 to cancel or reschedule your appointment
- Alternatively you can cancel and reschedule your appointment online through the janeapp.
Lateness
- If you expect to arrive late, please call to let us know. We will do our best to accommodate you.
- However, if you are 15 minutes or more late, we may need to reschedule your appointment to ensure other patients are seen on time and the chiropodist’s schedule remains on track.
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Refund Policy
- Custom or specialty products, such as orthotics, compression stockings, foot creams, and footwear are non-refundable.
- A non-refundable deposit is required at the time of ordering.
- Once an order is placed, production begins immediately, and changes or cancellations are not possible.